DUE TO THE NATURE OF THIS LIMITED TIME AND LIMITED EDITION SALES, ALL SALES ARE FINAL. NO RETURNS, EXCHANGES, OR MODIFICATIONS TO YOUR ORDER WILL BE ACCOMODATED.

FOR CUSTOMER SERVICE, PLEASE E-MAIL YOUR ORDER NUMBER AND INQUIRY TO contact@support.icecoldfam.com. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

Due to the nature of this limited time and limited edition sale, all sales are final. No returns, exchanges, or modifications to your order will be accommodated.

ICECOLDFAM does not accept order cancellations once an order has been placed and successfully processes. All sales are final.

In the rare event you received a damaged and/or incorrect product, please contact our customer service team at contact@support.icecoldfam.com.  for next steps. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.icecoldfam.com

Refunds Policies

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.icecoldfam.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.